Shipping Policy
Free Shipping Worldwide By Fedex/UPS/DHL!
Shipping Time -- Generally, it will takes 3-5 weeks for production. If you need the ring for a specific date, please allow more time than needed to ensure a prompt delivery in time for the event.
Please note: Saturday, Sunday and Holidays (National) such as Christmas, Thanksgiving, July 4th do not count within the delivery time.
Your ring will be begun to process after order specifications have been confirmed and payment has been received.
All items must be signed for and we can not delivery to PO Boxes or APOS.
Each ring will ship with a wooden gift box. We will provide a tracking number. You may get your ring within 1-3 days after shipped.
Return Policy
We stand behind each and every custom product we sell and take great pride in our meticulous handcrafted quality. Our products meet the highest standards of quality and workmanship, and must pass our rigorous quality inspection process before leaving the factory. We built our reputation one satisfied customer at a time and we intend to keep it that way. That's why your purchase should meet or exceed your expectations. However, if you are not completely satisfied with your ring, Returns & Exchange are accepted on merchandise within 10 days. Please read the following instructions for details:
1. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
2. To return an item, you must inform us the reason. We will then provide you with further instructions.
3. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
NOTE: Retain your tracking number as we will be unable to refund or replace your order without proof of delivery. Please allow 3~5 business days after your package has been delivered for return to be processed.
Lifetime Warranty
Our rings are meant to last lifetime, but it should be noted that even the most durable and well executed jewelry designs call for utmost care and responsible use.
Most of our rings have cz stones, through normal wear and tear, may eventually detach from their mounts. Though relatively rare, if this happen, our lifetime warranty on all our rings covers labor charges for this rare circumstances.
Our lifetime warranty also includes free resizing.
IMPORTANT: All unauthorized work on our rings completely voids your warranty. These include engraving, resizing, repairs, and all modifications made to your ring by other jeweler.
